Contact us
Questions about how time off in lieu works in TimerOff, a bug to report, or a feature your team needs? Send a message below and a person will read it.
What we can help with
- Getting set up — creating a company workspace, sharing your join code, or getting employees linked to the right employer.
- Conversion rules — which rate to apply to a given shift, or how a balance was calculated.
- Approvals and bookings — overtime stuck in pending, requests that won't submit, or corrections to a locked entry.
- Account and data — access, deletion requests, or exporting your ledger for payroll.
- Bugs and feature requests — the more detail (browser, device, what you expected) the faster we can act.
Response times
We're a small team, so support is by email rather than phone. Messages are answered Monday to Friday and we aim to reply within 2–3 business days; account-access problems are prioritised. You can also write to us directly at support@timeroff.com.
Before you write: many questions are already answered in the FAQ and in how TimerOff works. For privacy and data questions, see our Privacy Policy.